When's this work happening?

This evening.

What does it affect?

Broadband Connectivity.

How long will it take?
Up to an hour.

What does the work involve?

We will be briefly disconnecting a number of broadband customers from the Internet. This is being done to balance the network following a problem earlier on, meaning that we need to balance our network to improve broadband speeds for a number of our customers.

Is it likely to cause problems?

Some broadband customers will be briefly disconnected from the Internet at some point during the maintenance window. These customers will be able to reconnect immediately.

Is there anything else I need to know?

Any customers having problems connecting once the maintenance is complete are advised to switch off their equipment for 30 minutes before attempting to reconnect. There is an outside chance that you may see a "BT Page" when you reconnect to the Internet. If this is the case, please power down your router and you should then be able to reconnect to the Internet by turning your router back on.

Kind Regards,

James Bailey
Customer Support